Returns and Refunds

At Tiesta, we try to make sure that every shoe that leaves our facility is well crafted, neatly packed and smoothly delivered to our customers. However, for some reason, you receive a damage/defective piece, you can easily return them by placing a Return Request on your user account page within 15 days of delivery in an unused condition.

If the shoe that you ordered does not fit, you can return them to us within 15 days of delivery in unworn condition.

In case if you would like to cancel your order, please inform us within 24 hours of the order placed.

We will refund the amount to you as store credit to your account. You can use those credits to make a future purchase on TIESTA.

Once you raise a request and speak to our representative, you would need to print the order ID, Return Request ID, neatly pack your shoe and ship it to,

Tiesta Women Accessories Pvt Ltd,
Unit 301, Parvati Premises
Sunmill Compound, Senapati Bapat Marg,
Lower Parel,
Mumbai 400013

You will have to bear the one-way return postage